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Torrys Logo
Shipping Info
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At Torry's Ice Cream, we believe that everyone should have access to our delectable frozen creations, no matter where they are. That's why we offer reliable and efficient shipping services to deliver our handcrafted ice creams right to your doorstep. We take great care in packaging our frozen treats, ensuring that they maintain their perfect texture and flavor during transit.
Estimated delivery time
  • Estimated delivery time information Orders between Monday-Thursday The shop cuts off the delivery time at 9:00 a.m. Orders placed after 9:00 a.m. onwards will be delivered the next day.
  • Order on Friday The shop has cut the delivery round into 3 rounds as follows
  • Around 9:00 AM, delivery will be made on Friday.
  • After 2:00 p.m. onwards, the product will be delivered on Monday.

 

  • Return & Exchange – Order Summary

 

  • In case the product is damaged or mishandled during the delivery procedure, Please contact info@torrys.com to “Exchange” within 7 working days. Our brand will deliver the correct within 3-5 working days without charging any delivery fee.
  • The company reserves the right, in any circumstances, to reject any returned goods. (Except we supply defective products, nonfunctional /damaged goods)
  • The company reserves the right, in any circumstances to refund. Our company will hereby proceed a replacement with correct, functional product instead of refunding.
  • **** NOTICE: The company reserves the right in exchanging the products ordered from website www.torrys.com ONLY

 

  • Purchase Order Cancellation

 

  • All customers can terminate purchase orders before performing any transaction. The company reserves the right in terminating the paid purchase order

 

  • Refund policy

 

  • We reserve the right in any circumstances to refund when the order has been paid. Should there is any defect concerning the product.
  • *** NOTICE : If necessary, we can refund back within 7-10 working days (MON-FRI) to the bank account you have used to purchase OR the bank account purchased with a credit card in 2-3 bank service days according to the policies of each bank. (As for debit cards, the refund process will take 30-60 days ) The refund will be considered case-by-case.
Delivery Options
  • Standard Delivery
  • กรุงเทพฯ และ ปริมณฑล ระยะเวลา 1-2 วัน
  • จัดหวัดอื่นๆ ระยะเวลา 2-3 วัน
ceramic
Estimated delivery time
Bangkok
Method : Registered
Weight : up to 20 kg
Delivery window : 2-4 business days
Other province
Method : Registered
Weight : up to 20 kg
Delivery window : 2-4 business days
International
Method : Registered
Weight : up to 20 kg
Delivery window : 2-4 business days
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